Just a few hours ago I bragged on Facebook that I had successfully connected my blu-ray/DVD player to access Netflix. I even watched a Hal Holbrook movie about an elderly fellow who escaped from the nursing home only to discover his son had leased his farm to a less that stellar individual.
Following the movie I was surfing around to see what other treasure awaited me via this new technology when "an updated version is available, do you want to upload at this time" appeared on my screen. Now, please understand, I never, repeat NEVER, accept these opportunities. When that pop up appears I just cancel it and go on. I have no excuse or explanation as to why I responded, YES. Following the acceptance of this 'upgrade' I was no longer able to access Netflix. When I clicked on 'Premium' the dotted circle just kept on going and going and going and going.............
Friday morning I called the LG helpline. The lady was very pleasant, but not very helpful. After about 45 minutes of her having me repeat everything I had already tried (disconnecting, changing televisions, rebooting my router, etc, etc, etc, she decided she needed to access a bigger brain than hers, but alas, this bigger brain had not yet arrived at work. She would call me back later in the day. The day progressed with nary a phone call.
I picked Griffin up to spend the night. I have several Thomas movies on DVD so he wasn't too inconvenienced by not being able to use Netflix. I again tried to access Netflix, but the dotted circle just kept on circling. I changed Televisions thinking it would reboot and fix whatever I had messed up by accepting the 'update'. The dotted circle just kept on circling.
I again called the LG helpline and the saga began. She had me disconnect and reconnect everything. Nothing happened.
She had me disconnect the wireless and connect to wired. This sounds easy, but involved me moving the blu-ray/DVD player from downstairs to upstairs where the cable comes into the house. I had to then disconnect the Ethernet cable from the wireless router and attache to the blu-ray player, which involved getting pliers from the basement as my fingers could not apply enough pressure to the devise to disconnect it from the router. Once that was accomplished I discovered the upstairs TV did not accept the technology I needed. It would not display the information from the Blu ray/DVD Player because the remote did not have an option to adjust the 'input'. I moved the kids 13 inch TV from their bedroom to my bedroom and tried to connect it to the Blu-ray/DVD player. Unfortunately, is was too old and would only connect to the white and yellow connectors. It did not have a port for the red one and would not display the picture. So, I went back downstairs and brought a 19 inch upstairs to see if it would connect. As I was dragging it upstairs Griffin looked out from the playroom and said, "That's a big one, Grandma."
Once I had it in the bedroom connected to power and the Blu-ray DVD player (which was connected via a wired connection) I was again in business to figure out what why the dotted circle just kept on circling. The LG lady had me again go through the process of disconnecting/connecting and checking and again the dotted circle just kept on circling.
She then put me on hold to talk to another 'technician'. They decided the problem was the 'update' I had accepted. The good news is that I can retrieve the correct version and reinstall it into my Blu-ray/DVD player by using my computer and a thumb drive.
Next Problem: Since I have disconnected my wireless, my laptop would not connect to the Internet. Back downstairs to retrieve my broadband air connection. The first thumb drive I tried didn't work. Back downstairs to get another one. She had me connect to the LG site and talked me through to the 'download this software' option. It took about 30 minutes to download to my computer. (Griffin is in the bath tub by this time.) Then I had to transfer the software to my thumb drive, which only took about 10 minutes. Next was to move the thumb drive to the USB port on my Blu Ray player and transfer the correct version back to my device.
It actually worked!! And I will never accept an 'upgrade' again.
Griffin was able to watch TWO Thomas movies from Netflix and happily went to bed.
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