Best Buy

This week I am in Illinois at multiple nursing homes in the central part of the state. I flew into Chicago on Sunday evening and drove to Peoria. From this central point I had scheduled Monday, Tuesday and Wednesday. On Wednesday evening I was to drive back to Chicago for the Thursday visit and fly out of O'Hare Thursday evening home. Yes, it was a four day week with travel on Sunday, but the plan was for this to be the end of Sunday travel.....and that is STILL the plan.



So what happened?



I realilzed, while sitting at the airport in Kansas City, I did not have the charger for my computer. Remember, I am traveling on Sunday. Since I arrived in Chicage around 5, I tried to find a store which might have a charger I could purchase. I found a Best Buy which was open until 7 PM. I asked about Dell products. They said they had them. When I went back to the computer section, the employee provided me with a product that contained several options and said it was compatabile with Dell. I asked if I could retrieve my computer to be certain it would work prior to purchasing and was told I would not be able to remove the product from the package prior to purchase. ............. Um........ If I purchase and if it doesn't work, I will return and Best Buy will refund my money. ........ They agreed they would. Sounds kinda crazy to me.

I went to the car and brought my computer into the store. I purchased the device. The store personnel removed the charger from the package and it did NOT work. They then re-packaged the item and processed my return. This is just TOO crazy.

I carefully used the remaining battery on Monday evening.

On Monday morning I called St. Louis and reported that my charger no longer was functional. I have had this computer for 3 and 1/2 years. Upon checking my registration numbers, the trouble shooter said that I was no longer in warranty and they needed to replace my computer (a good thing), but in the mean time they would overnight a charging cord to my hotel.

This is Tuesday and I have the replacement charger and am back in business.